Shipping policy

SHIPPING

When will my Tre Sorelle order be shipped?

All Tre Sorelle orders are carefully packed and dispatched within 2–3 working days from the date of purchase.

Once shipped, delivery typically takes 1–5 working days, depending on your location.

You will receive tracking details as soon as your order has been dispatched.

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Do you offer free shipping?

Yes. We offer free shipping on all orders above ₹4,000.

Shipping charges for orders below ₹4,000 will be calculated and displayed at checkout.

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Will I need to pay customs duties or import taxes?

For international orders, customs duties, import taxes, and any local charges imposed by the destination country are the responsibility of the customer.

As customs regulations vary from country to country, we recommend checking with your local customs authority before placing an order.

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ORDERS & CANCELLATIONS

Can I cancel my order?

Once an order has been placed, it cannot be cancelled, modified, or refunded.

We encourage customers to review their order details carefully before completing their purchase.

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RETURNS & EXCHANGES

What is your return policy?

At Tre Sorelle, we do not accept returns once an order has been delivered. All sales are final.

As our jewellery pieces undergo quality checks before dispatch, we encourage customers to review product descriptions, dimensions, and materials carefully before placing an order.

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Do you offer exchanges?

We do not offer exchanges on any jewellery purchases.

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What if I receive a damaged item?

In the unlikely event that your jewellery arrives damaged, please contact us within 24 hours of delivery at tresorelleindia@gmail.com with:

• Your order number
• Clear photographs of the damaged product
• Photographs of the outer and inner packaging
• A continuous, unedited unboxing video recorded from the moment the sealed package is opened

Claims submitted without an unboxing video or after 24 hours of delivery may not be eligible for review.

Once our team verifies the issue, we will arrange an appropriate resolution at our sole discretion.

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Is an unboxing video mandatory for damage claims?

Yes. To ensure a fair and transparent claims process, a continuous, unedited unboxing video is mandatory for all damage, missing item, or incorrect item claims.

The video must clearly show:

• The sealed package before opening
• The opening of the package
• The contents received
• The condition of the jewellery upon arrival

Claims submitted without a valid unboxing video may not be accepted.

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What is considered damage?

Damage refers to a manufacturing defect or physical damage that occurred before or during transit and is reported within the required timeframe.

The following are not considered defects or damage:

• Minor variations in colour, finish, texture, or appearance
• Differences caused by photography, lighting conditions, or screen settings
• Natural variations in stones, pearls, enamel, or handcrafted elements
• Personal preference regarding size, colour, design, or fit
• Minor irregularities inherent to handmade products
• Damage resulting from improper handling, storage, accidental impact, or normal wear after delivery

As many Tre Sorelle pieces are handcrafted, slight variations are part of their unique character and should not be considered flaws.

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PRODUCT CARE

How should I care for my Tre Sorelle jewellery?

To maintain the beauty and longevity of your jewellery:

• Wear your jewellery after applying perfume, makeup, hairspray, or skincare products.
• Avoid contact with water, lotions, fragrances, and harsh chemicals.
• Remove jewellery before swimming, bathing, exercising, or sleeping.
• Store pieces separately in a jewellery box or soft pouch.
• Clean gently with a soft, dry cloth after use.

Proper care will help preserve the finish and appearance of your Tre Sorelle pieces.

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SIZING & PRODUCT INFORMATION

How do I choose the right size?

Please refer to the sizing information provided on the relevant product page before placing your order.

If you require assistance, our customer care team will be happy to help you choose the most suitable size.

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CONTACT US

How can I reach Tre Sorelle?

For questions regarding orders, shipping, damaged items, sizing, or product information, please contact us:

Email: tresorelleindia@gmail.com

Customer Care Hours: 10:00 AM – 6:00 PM (IST)

We look forward to assisting you.